Refund policy

Right of withdrawal

The client acknowledges that the material object of the order has the required characteristics and that it is manufactured on the specific demand of the Customer. The right of withdrawal does not apply on those products that are customized and/or manufactured on a single order basis (Lgs. D. 6/9/2005 n. 206).

Return of damaged products

As stated by the Italian Law, the return of any damaged or incorrect product will be free of charge (the equivalent cost will be reimbursed to the client), while if the return applies to products that were corresponding to the order and have been delivered intact you will be charged the return shipping cost and the appropriate customs duty (if applicable). That cost may vary depending upon the size and volume of the product (or products).

Products damaged by detergents / additives, or products damaged by the client for malpractice will not be replaced or refunded by TECNOGRAFICA. A copy of the delivery note will need to be placed inside the return packing box. The risks of transport for the return of the product (or products) is on the client.

Refunds

If applicable, refunds will be done within a period of thirty (30) days from the date on which the client advised TECNOGRAFICA of the right of withdrawal exercise.
Exceptions to the right of withdrawal
The right of withdrawal does not apply on those products that are customized and/or manufactured on a single order basis (Lgs. D. 6/9/2005 n. 206). This production characteristic is reported in description provided in each product page.