Looking for wallpapers and decorative panels? Visit www.tecnografica.net
Looking for wallpapers and decorative panels? Visit www.tecnografica.net
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FAQs

Orders

Once received, your order will be filled within 10 working days. We will notify you as soon as possible of any delays.

Please read our terms and conditions before placing any order.

Payments

Through Shopify Payments, we accept the following credit cards: Visa, MasterCard, Maestro. Moreover, you can choose to run your transaction through PayPal Express Checkout, GooglePay, and ApplePay.

All options are secure. You will receive a confirmation of your order via email with the total amount (including any applicable taxes and shipping & handling).

All prices are listed and charged in EU, USD, GBP. If applicable, the exact exchange rate you will pay is determined by the bank that has issued your credit card. In general, it will match very closely with the going exchange rate.

Shipment costs and taxes

All the customers are responsible for shipment costs and for all taxes and import duties levied by their respective countries. To have more information about shipping and delivery times, please read our shipping policy.

Returns & Repairs

We create our products with great care and attention because your satisfaction is fundamental to us. Every product's warranty coverage last for 24 months since the purchase.

If for some reason you are not fully satisfied, please email us at shopify@tecnografica.net asking to return or to inquire about a repair.

We will accept returns or exchanges on merchandise in its original unused condition, postmarked within 14 days of receiving shipment for refund or credit, less shipping costs. We do not accept returns after 14 days.

Tecnografica reserves the right to deny unreasonable repairs, returns, and exchanges.

Any purchases made online must be returned directly to:

Tecnografica S.p.A.
Via Giovanni Cimabue, 13
42014 Castellarano - Reggio Emilia
Italy

For your protection, please use a well-padded box or envelope and a traceable carrier. We cannot be responsible for items that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.

The refund, including the shipping costs of the purchase, will be made within 14 days of the request, only if the return has been received by Tecnografica, or if it has been demonstrated that it has been shipped. 

The refund, including the shipping costs of the purchase, will be made within 14 days of the request, only if the return has been received by Tecnografica, or if it has been demonstrated that it has been shipped.